Phone: 0499 55 14 17
Dr Haseena Mohamed (MBChB, FRACP, IBCLC) is a General Paediatrician Consultant and board certified Lactation Consultant with over 15 years experience providing care for families across Brisbane.
Dr Haseena cherishes providing comprehensive and thorough paediatric care. She gives full attention to treatment needs and expectations of the children as well as the hopes and concerns of their parents - all in a welcoming, kind, friendly and supportive atmosphere.
She obtained her medical degree from the University of Zimbabwe in Harare, and went on to complete her Paediatric training at various hospitals in Brisbane, Australia.
Her unique combination of qualifications allows her to provide care for children from birth, supporting families through their early days of parenthood, through to childhood and adolescence.
Being a Lactation Consultant, Dr Haseena is able to support mothers who are experiencing difficulties with breastfeeding. She is able to trouble shoot breastfeeding difficulties, and is well versed with the assessment of tongue and lip ties, and the impact these have on feeding. She works closely with speech therapists and dietitians to care for children who have complex needs to ensure that they receive the best treatment available.
Dr Haseena provides paediatric care for children who have any symptoms that their parents are concerned about, ranging from an unsettled baby to a child with attention and learning difficulties. She understands how difficult it is to be a parent, and therefore performs a thorough assessment and examination to ensure that the proper diagnosis is reached and appropriate treatment prescribed.
Dr Haseena has a public appointment at the Redland Hospital, and also works in private practice, currently in Cleveland. She looks forward to providing thorough high quality paediatric service to families in Brisbane.
Phone: 0499 55 14 17
Email: Reception@GentleCarePaediatrics.com.au
Currently, Dr Haseena Mohamed works at the following locations. For any changes, please visit GentleCarePaediatrics.com.au
Mater Health Centre Redland,
(Opposite Mater Private Hospital Redland)
(Next to Redland Pharmacy)
Specialist Suites,
Bayside Business Park,
Suite 4,
16 Weippin Street,
Cleveland, QLD, 4163
Ph: 33458483
Email: admin@MediconnectConsulting.com.au
McCullough Medical Centre,
Suite 8, 259 McCullough St,
Sunnybank, 4109
GENTLE CARE PAEDIATRICS PTY LTD ACN [631292174]
Dr Haseena Mohamed (MBChB, FRACP, IBCLC) | General Paediatrician
Phone: 0499551417 Email: Reception@GentleCarePaediatrics.com.au
Website: www.GentleCarePaediatrics.com.au
PATIENT INFORMATION ABOUT GENTLE CARE PAEDIATRICS & ITS POLICIES
www.GentleCarePaediatrics.com.au/#infoandpolicies
Dr Haseena Mohamed (MBChB, FRACP, IBCLC) is a General Paediatrician Consultant and board-certified Lactation Consultant with over 15 years' experience providing care for families across Brisbane.
She is committed to providing high quality care to her patients and cherishes providing comprehensive and thorough paediatric care. She gives full attention to treatment needs and expectations of the children as well as the hopes and concerns of their parents - all in a welcoming, kind, friendly and supportive atmosphere.
Dr Haseena Mohamed cares for children from birth to 17 years of age. She has a special interest in newborn babies and supporting parents with breastfeeding difficulties. She also cares for children with developmental and behavioural difficulties.
Dr Haseena consults from Suite 4, 16 Weippin Street, Cleveland, on Fridays and most Wednesdays usually from 9am to 4pm.
Appointments and other enquiries can be scheduled by phone (NOT via email or SMS) between Monday to Friday from 10am to 4pm on 0499551417. In case of a missed call, we will endeavour to get back to you as soon as we can depending on the ability of our staff to respond as they may be attending to other duties.
For medical emergencies, please call 000, or present to nearest emergency department of a hospital. We are not emergency service providers.
Please allow about 2-3 weeks after fee pre-payment is completed for Dr Haseena to reply to requests via correspondence for scripts letters and forms to be filled out and emailed back to the patient.
Please call receptionist to book a phone consultation appointment for brief enquiries related to the treatment. These cannot be answered via email.
Pre-payment will be required at the time of request prior to these services.
Gentle Care Paediatrics is not a bulk billing practice.
Full payment of fees is required on the day of consultation at the appointment.
Gentle Care Paediatrics reserves the right to require the fee to be paid upfront before booking the appointment or any time before the appointment.
All fees are required to be paid in full before booking the next appointment. Failure to pay automatically cancels all subsequent appointments even the future ones that were confirmed before the failure to pay the fee of an appointment.
Gentle Care Paediatrics reserves the right to refuse treatment to a person and their financial dependants in cases such as, and not limited to, failure to pay fee, follow administrative procedures, or respond to our messages repeated cancellations, not 'showing-up' for a confirmed appointment, or uncooperative or difficult conduct towards any of the staff or fellow patients.
With a valid referral, patients may be eligible for a Medicare rebate. Please email to us the referral before an appointment can be made.
The amount of Medicare rebate you will receive back is determined by Medicare and not by Gentle Care Paediatrics.
Gentle Care Paediatrics is not responsible for how much or any Medicare Rebate that you receive.
Gentle Care Paediatrics only provides you with an indicative/estimated Medicare Rebate amount, but it is up to Medicare to determine what rebate you may receive depending on Medicare's own criteria and your circumstances.
Gentle Care Paediatrics can send your rebate claims directly to Medicare within a week after your appointment provided you gave us days prior to the appointment a valid referral form, your current and correct Medicare details and have registered your bank account and other information with Medicare.
Usually, you can expect to get the rebate back from Medicare in a week to 7 business days after the appointment.
If you do not receive the rebate by then, please contact Medicare directly with the invoice and receipt of payment that you received from Gentle Care Paediatrics at the end of your appointment.
The following are the fees of Gentle Care Paediatrics current as at the date of this publication.
Please note the fees may change from time to time.
For the most current information on fees, please see our website, www.GentleCarePaediatrics.com.au
| Medicare item number | Fee you pay at appointment | Estimated Medicare rebate to you |
|---|---|---|
| 110-Initial Visit (Non-complex) | $380 | $148.35 |
| 116-Follow Up (Non-Complex) | $250-$300 | $74.40 |
| 132-Initial Visit (Complex) | $515 | $259.40 |
| 133-Follow Up (Complex) | $315 | $129.90 |
| 119 & 91836: Minor Review Phone Consult (Up to 10 Minutes): | $80 - $120 | Currently NIL |
| Script Request | $30 | NIL |
| Form Completion (e.g. Medication forms for School or Child Safety, NDIS, Centrelink, etc) | $50-100 | NIL |
Please Note:
An initial appointment for your child can only be made once a valid referral is received.
For you to get the most Medicare Rebate for your appointment with the Paediatrician, ensure you get a referral from a GP. Referral from another Specialist Doctor or indefinite referrals usually have lower Medicare Rebates.
We require that you have a referral letter addressed to the Paediatrician at Gentle Care Paediatrics, Dr Haseena Mohamed. We do not accept referrals that are addressed to someone else to provide the treatment.
If you have such a valid referral letter, please email it to: Reception@GentleCarePaediatrics.com.au in a clearly readable pdf format.
Once the referral has been emailed to us, after that please call and speak to our reception staff on 0499551417 to book the appointment.
Be prepared to stay on the phone for about 10 minutes to give all the required Medicare related information of the child patient and the parent guardian to book the appointment. Following that, the receptionist will give you appointment times that are available for you to choose one that suits you.
You will receive a confirmation message via email with details of the appointment that has been booked. Please note that until you receive this confirmation email from us clearly confirming the appointment, the appointment is not considered to have been confirmed.
When you receive a reminder email or SMS text message (usually a week before the appointment) that asks you to reply to confirm whether you are attending, you are required to reply to confirm that you are attending. Please do not ignore this message.
When you arrive at our Specialist Suites waiting room for the initial consultation, you need to complete a Patient Information Form and sign a consent form for the privacy, confidentiality and to authorise Gentle Care Paediatrics to provide treatment of your child. Please arrive a few minutes early for this essential consent.
Please come prepared to wait with your child in the waiting room in case of delays. Leaving at this stage is considered a 'no-show' at the appointment and incurs a no-show/cancellation fee.
Please bring the current referral letter and any information (such as health/medical reports and test results) pertaining to your child's medical condition and past medical conditions, including a medication list.
It is important you also bring to the appointment a copy of any allied health assessments performed including blood tests and X-rays.
Some of these essential documents (e.g. referral letter or test results) occasionally may not be returned to you so please ensure you keep a copy if you require it.
Letters or documents that you email to reception, especially only a day or two prior to the appointment, may not be available to the doctor at the appointment.
It is always best to bring a paper copy of any document that you want to show the doctor at the appointment. Please note we strictly do not accept USB drives etc to be inserted into our any of our electronic systems at the Clinic.
Your initial appointment will usually be of up to one hour duration. During this time the Paediatrician will take a thorough history and examine your child.
A follow-up appointment may be arranged at the end of the appointment, or alternatively please call reception on 0499551417 later to schedule a follow-up review appointment if required.
It is your responsibility to call and request any appointments whether it is an Initial Consultation, Review/Follow-up or Phone Consultation appointment. Appointments cannot be made in any other way such as via emails, SMS or voice messages.
Remember to keep any pharmaceutical prescription scripts and letters issued by Gentle Care Paediatrics (doctor or staff) as should these need to be re-issued after the appointment, you will likely incur an additional fee. Usually, you can get repeats from your GP instead and will not need to see the Paediatrician for repeats of Scripts. Please ask the Paediatrician at the appointment for Scripts, letters or forms to be completed during the appointment to avoid fees if requested at a later time.
Follow-up review appointments are usually scheduled for 30 minutes.
Sometimes these will be booked by the Doctor at the appointment itself.
If a review appointment was not booked during the appointment by the Doctor, then it is the patient's parent/guardian's responsibility to call the receptionist and ensure a follow-up review appointment is completed with the reception over the phone on 0499551417 (and not via emails or messages).
Please do not expect the receptionist to chase the parent to make any appointment.
Once the review/follow-up or Phone Consult appointment is booked, the receptionist will send an email to confirm it with its details.
Please follow the above procedure as with Initial Consultation appointment booking.
Once your baby is born, it is essential that you call the reception on 0499551417 or email the reception on Reception@GentleCarePaediatrics.com.au well before the appointment to give the baby's date of birth and name to the receptionist.
Likewise, please inform the receptionist of the baby's and the parent's updated Medicare Card details when you know them.
Dr Haseena will send a report/letter back to your referring doctor after each consultation.
Please note that Gentle Care Paediatrics staff are here to provide a service to you as best as they can, so please comply with their requests and instructions related to management of your child's condition.
Gentle Care Paediatrics reserves the right to cease providing our services to the patient and the family of the offending parent/guardian in case of non-compliance or unsatisfactory conduct.
Whenever the child or the parent/guardian's Medicare Card, home address or contact phone and email change, it is essential and very important that you inform us of the updated details via email or phone call immediately. Failure to do this is likely to seriously affect Medicare Rebates that you receive from Medicare, appointment confirmations from us and more.
Parking is available at the front of the Mater Health Centre Redland Building in the Specialist Suites at Bayside Business Park and in nearby areas.
Should you require NDIS Access forms, Centrelink forms, or any other forms or letters required by school or Child Safety offices, please call Gentle Care Paediatrics.
Gentle Care Paediatrics will charge a pre-payment fee for this service which is payable upfront. These fees range $50-$100 depending on the requirements.
Completion of required forms can take up to 2-3 weeks. We cannot provide these at short notice.
There is no Medicare rebate available for this service.
To avoid these fees afterwards, please request, and whenever possible, take any letter you need from the Doctor during the appointment itself.
Your GP can later provide you with repeat scripts for PBS Authority medications once they have been initiated by the Gentle Care Paediatrics' Paediatrician at your appointment.
If you require Gentle Care Paediatrics to provide you with repeat scripts after your appointment, Gentle Care Paediatrics charges a pre-payment fee of $30.
Scripts can be emailed to you and take up to 1-2 weeks after the pre-payment.
If the matter is urgent Gentle Care Paediatrics recommends you see your GP.
Please note that there is no Medicare rebate available for the fee paid for writing a pharmaceutical script.
Please note that Gentle Care Paediatrics treats many other patients who also have very strong needs and therefore Gentle Care Paediatrics cannot guarantee the completion of out-of-the-clinic requests for form completion, letter writing and scripts at short notice or in short time. Typically, it may take between 2-3 weeks.
We understand that issues may arise where an appointment may need to be cancelled or rescheduled.
Please notify us as soon as possible if you need to cancel or reschedule an appointment as other patients waiting can be seen earlier.
Notification to cancel or reschedule should be via an email, sms or speaking to our receptionist on a phone call (but not by voice messages).
Gentle Care Paediatrics requires a notification at least 48 hours fom business days prior to the start of the appointment to avoid you being charged a cancellation fee of $100. Request to reschedule or cancel within 48 hours also incurs a fee of $100.
Patients who do not attend their appointment ('no-show') without 48-hours' notice prior to the appointment will be charged a cancellation fee of $100.
In the case of an unexpected late illness within the 48 hours prior to the appointment, or even before that, please notify us and alternative arrangements for a phone review consultation may be possible in some cases when needed. An initial appointment needs to be in person and cannot be a phone consultation.
Whilst every endeavour is made to run on time, Gentle Care Paediatrics may from time to time not be running to schedule due to circumstances beyond its control. Please ensure you come prepared for unexpected delay in the waiting room due to a previous appointment and wait for your appointment.
Should you leave the waiting room prior to your appointment you will be considered as cancelling your appointment and the cancellation ('no-show') fee of $100 will be payable.
An appointment cannot be made until all outstanding fees are paid. Even previously confirmed appointment bookings for future appointments are automatically deemed to be cancelled until all fees are paid.
Gentle Care Paediatrics reserves the right to take full fee pre-payment before booking an appointment. In such cases, those full pre-paid fees are forfeited for subsequently not attending the appointment.
Gentle Care Paediatrics reserves the right to cease providing the services at any time to any patient, including the financial dependants of parent/guardian's who did not pay a fee, were uncooperative with the staff, unreachable despite attempts to contact regarding the treatment/services being provided, or were of unsatisfactory conduct towards the staff or other patients.
Please see the next section about how to pay these fees in a timely manner.
Please note that Gentle Care Paediatrics strives to provide the best treatment and service to the patients and your collaboration with our staff in the processes, including cancellation or rescheduling of appointments, helps us to cater for all patients, including you, in the best and most timely manner.
A next appointment can only be scheduled, deemed confirmed or conducted after paying all prior appointment fees including cancellation fees.
Please pay appointment fees after the appointment at the Specialist Suites. The invoice you receive after your payment at the appointment, please keep it with you at least for a few weeks in case if you need it for Medicare Rebate claims.
In some cases, Gentle Care Paediatrics reserves the right to take a prepayment even before booking an appointment or days before an appointment.
Routine pre-payments are required before booking a Phone Consultation appointment, accepting to write a pharmaceutical script, a letter or a form. Sometime pre-payment maybe taken for a routine appointment.
For pre-payments and payments that are required outside of the Specialist Suites, the Receptionist issues you an invoice via Square payment systems for the payment. Then you will receive an invoice from Square payment systems in your email address that you provided us as your official contact with us. The email contains a link for you to click on and make the payment yourself. If you like you can confirm that this is from us by calling or emailing our receptionist.
Please do not send any credit card information to us over an email, SMS or any other form of a message. Gentle Care Paediatrics will never ask you to give us your credit card details over an email, website link, SMS, or any other message and we do not store your credit card details with us.
Gentle Care Paediatrics respects your privacy, and your personal information is held in the strictest confidence and with the highest priority. We only take your information that is necessary for the treatment, and we store your information with strict privacy and confidentiality.
Gentle Care Paediatrics only collects from you information that is needed for your treatment, Medicare rebates, accounts and correspondence with you.
The information we collect from you for this includes:
Contact phone number and email address of the parent/guardian
The patient's full name, dob, address, Medicare number with expiry date and the same information about a parent/guardian who will be the account holder for the child patient.
Name and clinical contact of your referring doctor, usual GP and sometimes other specialists involved in your treatment.
The Doctor takes from you your medical history and such information related to your presenting condition that is being treated.
As such, Dr Haseena Mohamed and Gentle Care Paediatrics Pty Ltd Staff may need to request records from, or share information needed for your treatment with, your GP, current or previous Specialist Doctors or other health providers to assist with your treatment planning. We also may correspond and forward x-rays and test results/reports when required with your General Practitioner or other specialists for treatment planning. During your treatment, we may need to refer you to other specialists & health providers. To ensure compliance with Federal and State Privacy Legislation we require your signed consent prior to your initial appointment to work with other healthcare professionals.
If any of the information Gentle Care Paediatrics has about you is incorrect or changed (such as an updated Medicare Card number), please inform our reception staff via phone call.
Please see our full detailed privacy policy on our website, www.GentleCarePaediatrics.com.au/#privacypolicy
Privacy Policy Version 1.00, 19/06/2024
Gentle Care Paediatrics Practice Privacy Policy
1. Introduction
Gentle Care Paediatrics is committed to best practice in relation to the management of information we collect. This practice has developed a policy to protect patient privacy in compliance with the Privacy Act 1988 (Cth) ('the Privacy Act'). Our policy is to inform you of:
the kinds of information that we collect and hold, which, as a medical practice, is likely to be 'health information' for the purposes of the Privacy Act.
how we collect and hold personal information.
the purposes for which we collect, hold, use and disclose personal information.
how you may access your personal information and seek the correction of that information.
how you may complain about a breach of the Australian Privacy Principles and how we will deal with such a complaint.
whether we are likely to disclose personal information to overseas recipients.
2. What kinds of personal information do we collect?
The type of information we may collect, if needed, and hold includes:
Your name, address, date of birth, email and contact details
Medicare number, DVA number and other government identifiers, although we will not use these for the purposes of identifying you in our practice
Other health information about you, including:
notes of your symptoms or diagnosis and the treatment given to you
your specialist reports and test results
your appointment and billing details
your prescriptions and other pharmaceutical purchases
your treatment related genetic information if required
your healthcare identifier
any other information about your race, sexuality or religion, when collected by a health service provider - we usually do not collect this, unless needed for treatment.
3. How do we collect and hold personal information?
We will generally collect personal information:
from you directly when you provide your details to us. This might be via a face-to-face discussion, telephone conversation, registration form or online form
from a person responsible for you, such as your parent
from third parties where the Privacy Act or other law allows it - this may include, but is not limited to: other members of your treating team, diagnostic centres, specialists, hospitals, the My Health Record system1, electronic prescription services, Medicare, your health insurer, the Pharmaceutical Benefits Scheme
4. Why do we collect, hold, use and disclose personal information?
In general, we collect, hold, use and disclose your personal information for the following purposes:
to provide health services to you
to communicate with you in relation to the health service being provided to you
to comply with our legal obligations, including, but not limited to, mandatory notification of communicable diseases or mandatory reporting under applicable child protection legislation.
to help us manage our accounts and administrative services, including billing, arrangements with health funds, pursuing unpaid accounts, management of our ITC systems
for consultations with other doctors and allied health professional involved in your healthcare;
to obtain, analyse and discuss test results from diagnostic and pathology laboratories
for identification and insurance claiming
If you have a My Health Record, to upload your personal information to, and download your personal information from, the My Health Record system.
Information can also be disclosed through an electronic transfer of prescriptions service-Escript.
To liaise with your health fund, government and regulatory bodies such as Medicare, the Department of Veteran's Affairs and the Office of the Australian Information Commissioner (OAIC) (if you make a privacy complaint to the OAIC), as necessary.
5. How can you access and correct your personal information?
You have a right to seek access to, and correction of the personal information which we hold about you
For details on how to access and correct your health record, please contact our practice as noted below under 'Contact Details'.
We will normally respond to your request within 30 days.
6. How do we hold your personal information?
Our staff are trained and required to respect and protect your privacy. We take reasonable steps to protect information held from misuse and loss and from unauthorised access, modification or disclosure. This includes:
Holding your information on an encrypted database with strong password protection
Holding your information in secure cloud storage
Our staff sign confidentiality agreements
Our practice has document retention and destruction policies
7. Privacy related questions and complaints
If you have any questions about privacy-related issues or wish to complain about a breach of the Australian Privacy Principles or the handling of your personal information by us, you may lodge your complaint in writing to (see below for details). We will normally respond to your request within 30 days.
If you are dissatisfied with our response, you may refer the matter to the OAIC:
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Fax: +61 2 9284 9666
Post: GPO Box 5218
Sydney NSW 2001
Website: https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint
8. Anonymity and pseudonyms
The Privacy Act provides that individuals must have the option of not identifying themselves, or of using a pseudonym, when dealing with our practice, except in certain circumstances, such as where it is impracticable for us to deal with you if you have not identified yourself.
9. Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and other necessary developments. Updates will be publicised on the practice's website.
10. Privacy and websites
This policy is available on the practice website. Your personal information will be collected over the phone, email and on the paper patient consent form.
11. Contact details for privacy related issues